• OUR LEGAL NAME IS NOW SUKOON TAKAFUL PJSC

    • Offering innovative and inclusive products that centre around principles of Sharia
    • Delivering meticulous and well-thought-out participant centric solutions
    • Reflecting our commitment to providing peace of mind and social security

    Artboard 13

Why did we rebrand?

Sukoon Takaful, our new corporate identity, reinforces our deep-seated heritage in the UAE market. Sukoon, which means 'peace of mind' in UAE's three most spoken languages, reflects our commitment to delight our customers at every turn. With the new name, we are confident that, in addition to solidifying our roots in the UAE, Sukoon Takaful aptly reflects our position as a modern-day insurer that pioneers innovation, provides unrivalled services, and stands rock-solid to fulfill its obligations to its clients, shareholders, and partners.

As Sukoon Takaful sets sail, our focus will single-mindedly remain on delivering peace of mind at every interaction - from buying a Takaful product to submitting a claim, and more. Our clients and partners will continue to experience our outstanding protection and world-class services bolstered further by one of the UAE's leading insurance companies.

WHAT HAPPENS TO YOUR TAKAFUL COVERAGE?

While our legal name may have changed, we want to reassure you that your Takaful coverage - along with our registered products and commitments to customers and partners - remains unchanged.

Rebrand FAQs

FAQs

  • As of 2023, Sukoon Insurance PJSC ("Sukoon") acquired 94.6% of the company's shares. Following the acquisition, we are now Sukoon's subsidiary.

  • No, there won't be any change to banking information including, but not limited to, IBAN, bank account numbers, online payment methods, and any current agreements in place to that effect (except the beneficiary/ies name).

    Nevertheless, if you wish to seek more infromation regarding this aspect or update payment correspondences with the new legal name, please reach out to your Relationship Manager at Sukoon Takaful.

  • All our existing contracts, service level agreements, and committed turnaround time remain unchanged until either their expiration or termination (in accordance with standard policy terms and conditions).

    Nevertheless, should you have questions related to your contract(s) or wish to have your contract(s) updated with the new legal name, please reach out to your Relationship Manager at Sukoon Takaful.

  • The claims process will remain the same as before. Please click here to submit your claim. 

  • If you have used ASCANA's brandmark in any of your marketing materials (including websites and portals), then please update them with Sukoon Takaful's. For assistance, please contact your Relationship Manager at Sukoon Takaful.

  • If you have issued a standing instruction to your bank to auto debit premiums, then we request you to update the beneficiary's bank account name to “Sukoon Takaful PJSC" immediately following the legal name change. The bank account number will remain the same. Going forward, please initiate wire transfers or issue cheques for payment of premium in favour of “Sukoon Takaful PJSC.”

     

    For credit card authorisations, no prior action is required.

  • Since no correction is required for post-dated cheques already submitted to Sukoon Takaful, your bank will continue to honour your cheque(s) issued in favour of Arabian Scandinavian Insurance Company (P.L.C) Takaful – ASCANA Insurance ("Sukoon Takaful"), our old legal name. In case of queries from the bank, reach out to your Relationship Manager.

     

    Nevertheless, we urge you to keep track of their encashment status. In case of unexpected delays or rejection, contact your Relationship Manager at Sukoon Takaful so we can resolve the issue together.

  • No changes (other than that of the legal name) have been made in terms of banking information. Please make sure that the beneficiary's name is updated as “Sukoon Takaful PJSC” in all transactions following the legal name change.

  • Cheques issued following the legal name change must carry “Sukoon Takaful PJSC” as the beneficiary’s name. The bank account number will remain the same.

  • If the transfer was made during the transit stage, no immediate action will be required. However, we urge you to keep track of the wire transfer. In case of unexpected delay or rejection, please reach out to your Relationship Manager at Sukoon Takaful immediately so we can resolve the issue together. 

     

    All wire transfers following the legal name change must be initiated with “Sukoon Takaful PJSC” as the payee, not Arabian Scandinavian Insurance Company (P.L.C) Takaful – ASCANA Insurance.

  • Please reach out to your respective point-of-contact at Sukoon Takaful to file such request. The Finance Team will then take it forward. 

  • Rest assured – there is no need to request for an updated cheque. You may continue to encash cheques issued under “Arabian Scandinavian Insurance Company (P.L.C) Takaful – ASCANA Insurance," our old legal name. Our bank(s) will continue to honour the issued cheques. 

     

    However, we urge you to track the cheque encashment. In case of unexpected delay or rejection, please reach out to your Relationship Manager at Sukoon Takaful immediately so we can resolve the issue together.

  • Since no correction is required for cheques already submitted to Sukoon Takaful, your bank will continue to honour your cheque(s) issued in favour of Arabian Scandinavian Insurance Company (P.L.C) Takaful – ASCANA Insurance. Nevertheless, we urge you to track your cheque encashments.

     

    In case of unexpected delay or rejection, don’t worry – simply contact your Relationship Manager at Sukoon Takaful and we will help you resolve the issue. 

  • Unlike standard and post-dated cheques, security cheques issued by our partner companies in favour of Arabian Scandinavian Insurance Company (P.L.C) Takaful – ASCANA Insurance, if any, must be updated. We urge you to contact your Relationship Manager at Sukoon Takaful to resubmit the cheque(s) in favour of ‘Sukoon Takaful PJSC’ – our new legal name – at your earliest convenience. 

     

    Note: This is not applicable to Sukoon Takaful's participants.

  • Only our legal name has changed to Sukoon Takaful PJSC; our trade license number and other details remain the same.

  • No, our TRN number remains as follows: 100034316800003.

  • Tax invoices following the rebrand must be issued in favour of:

    Sukoon Takaful PJSC

    Al Garhoud

    3rd Floor, Al Kazim Building,

    P.O. Box 1993, 

    Dubai, United Arab Emirates (UAE)

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